What’s happening with BrokerPro

Stay informed with product updates, company news, and insights on how to grow your freight brokerage.

BrokerPro June Customer Newsletter

Here is the latest roundup of news from the team here at Infinity Software Solutions.


Jamie Puckett Promoted to VP of Technology my image

We are thrilled to announce that our long-time technology lead, Jamie Puckett, has been promoted to be our new Vice President of Technology. Over the past 6 years, Jamie’s passion to serve customers has driven him to create systems and processes that ensure issues are resolved quickly and customer-driven development occurs within our software. With Jamie at the helm, we will continue to deliver the freight industry’s next generation of tools that help our customers grow their businesses.

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Introducing the BrokerPro Referral Rewards Program

BrokerPro Customers Can Earn Free Months by Referring Their Colleagues.

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Infinity Software Solutions Names Jamie Puckett as Vice President of Technology

Freight Tech veteran will drive technology strategy for the company.

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BrokerPro Releases Version 4.6

New version includes updates to TriumphPay, Parade, CargoChief integrations, LTL Improvements, and new GeoLocation functionality.

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BrokerPro Announces GeoLocation Launch

Decatur, Alabama – Apr 15, 2024 | Today, Infinity Software Solutions, a leading provider of transportation management solutions for 3PLs, Freight Brokers, and Shippers, announces that the newest major feature for BrokerPro, its flagship product, is now available.

Speaking about the release, Josh Asbury, COO of Infinity Software Solutions, said, “Having seen millions of loads built by thousands of brokers in our 25 years of existence, we asked “how can we make the process of planning routes, creating loads, and providing visibility to routes better?” Different systems provide pieces of the capabilities, and the TMS is uniquely positioned in the broker technology stack to make this a ridiculously easy and intuitive process for brokers.”

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Infinity Software Solutions Announces Josh Asbury as COO

Industry veteran will streamline the company’s operations, enhance efficiency, and spearhead initiatives to further elevate service offerings for our customers.

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BrokerPro Releases Version 4.5

New version includes User Roles, Status Categories, Permission Controls, and More!

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TIA Announces 3rd Annual National Logistics Day

TIA’s month-long campaign highlighting the logistics industry will culminate in the celebration of the 3rd annual National Logistics Day on June 28, 2023.

TIA has designated June as Member Appreciation Month, a time to recognize the out-sized – and often underappreciated – role of the logistics industry within the greater transportation ecosystem.

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Case Study: Global Foods

Global Foods needed a TMS to manage their growing business. They chose BrokerPro just before their business grew by 150%.

Introduction

Food distribution is a $1.5 trillion market in the United States. Half of that market is retail distribution for food consumed “at-home”, while the other half is commercial – meaning food consumed “away from home.” Americans spent more money consuming food “away from home” for the first time in 2013, and that market trend continues to grow.

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Case Study: Spartan Logistics

Spartan Logistics’s prior TMS was hampering their growth. After a thorough evaluation, BrokerPro was the obvious choice to facilitate scaling their business.

Introduction

Spartan Logistics was formed in 2013 as an in-house transportation provider for a Chicago-based food distributor. Since that time, Spartan has grown and is currently managing over 2,500 loads per month throughout the United States, Mexico, and Canada. They focus on dry, refrigerated, and frozen loads, consisting of full truckloads along with challenging partial and multi-pick shipments.

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BrokerPro announces major TMS updates to be premiered at TIA 2022

We hope that 2022 is off to a great start for you. As mentioned in our December newsletter, we have big plans for the year, and we are off to a tremendous start.


Last month, we delivered a major new update to our customers that includes:

  • Integration with Banyan Technology which allows us to seamlessly incorporate LTL load information into BrokerPro.
  • Master Invoicing Functionality which provides the capability for our customers to send one invoice for multiple loads.
  • New interactive dashboard widgets that allow customers to quickly see key business metrics and drill down for more information.
  • Better documentation so our customers can resolve issues without needing to open a support ticket.

Our friends at Spartan Logistics discuss their success using BrokerPro and tell us how switching from MercuryGate has saved them hundreds of thousands of dollars.

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Why Customer Satisfaction Matters When Choosing A Transportation Management System

Nearly every business claims their customers are satisfied with their products and services. This is such a repeated claim that, most of the time, though, we just tune out the message as what it typically is — an empty claim made by the vendor’s marketing team.As a business leader in the freight broker world, though, the technology you choose has a profound impact on your company’s ability to serve your customers. A robust transportation management system (TMS) is key to improving operational efficiency for freight brokers and 3PLs. Your TMS can help you save time, reduce costs, simplify supply chain processes, and provide superior customer service. The TMS is an extension of your team and should allow them to serve customers and carriers efficiently. The software shouldn’t get in the way of letting your team book and post loads quickly, and it should enable them to effortlessly perform repetitive tasks like check calls.Put simply, your TMS should be easy to use for your team – allowing them to provide your customers with an excellent user experience. This article discusses why you should consider customer satisfaction when choosing a Transport Management System with a particular focus on the role of user experience (UX). Keep reading to learn more.

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Contact our sales team today.